Usability Testing: Part 2 (Informal)
For this project, students will perform usability testing on their own completed websites. Goals: to identify usability problems and to determine the user’s satisfaction with the site.
- Select a friend, family member, or significant other unfamiliar with your website. Please try to find a participant who did NOT complete Usability Testing, Part 1. This person will try to complete typical tasks while you watch, listen, and take notes. Again, you should not speak as the person moves through your site.
- Pull up only your homepage and ask your participant the four following questions (from Steve Krug): a) What’s the first thing you notice? b) What can you do on this site? c) What products or services are offered on this site? d) Who is this site intended for?
- Before you begin the test, create 3-4 specific tasks for your participant, with at least two of those tasks being more challenging than "Locate my resume." For example, ask her to find a specific writing sample, image, or video within the site.
- After the user has completed all of the tasks, administer the System Usability Scale (SUS) questionnaire.
- Then, ask your user the Exit Questions/User Impressions on the second page of the Usability Test Report.
- Tally up the user's score by substituting 1 for Strongly Disagree [...] and 5 for Strongly Agree, as in the screenshot below. Download this spreadsheet and plug in the SUS numbers (where the example values are) to calculate your user's score.
- Use the Usability Test Report to compile a brief report on your findings.
- By 11 PM, Monday, June 6, email Dr. Marshall your completed Usability Test Report.