Usability Testing: Part 1
For this project, students will perform usability testing on DePaul's College of Communication website. Goals: to identify usability problems and to determine the user’s satisfaction with the site. NOTE: Findings may be handed over to the dean(s) of the College so they may revise the website accordingly.
- Read Krug's Chapter 9.
- Modify the script in Krug's textbook (134-35) to fulfill the following three tasks (remember, you can download the script, if you'd like). A) Where might a graduate student in Digital Communications and Media Arts locate her advisor's contact information? B) Within this College's site, how would you find a list of upcoming courses (Fall 2016) for an undergraduate Journalism major? C) Are there any scholarships for the College's combined degree programs?
- Select a user—a friend, family member, or significant other—unfamiliar with the College's site. This person will try to complete typical tasks while you watch, listen, and take notes.
- Procure consent from the user via this Consent and Recording Release form, changing "Agency/Organization" to reflect you and our class.
- Capture the user’s progress (or lack thereof) through free screen-casting software like Screencast-O-Matic. Begin recording AFTER you complete the Home page section of the test; so start recording at "The Tasks."
- After the user has completed his/her tasks (roughly 15 minutes of browsing/searching), administer the System Usability Scale (SUS) questionnaire.
- Ask your user the Exit Questions/User Impressions on the second page of the Usability Test Report.
- Tally up the user's score by substituting 1 for Strongly Disagree [...] and 5 for Strongly Agree, as in the screenshot below. Download this spreadsheet and plug in the SUS numbers (where the example values are) to calculate your user's score.
- Use the Usability Test Report to compile a brief report on your findings.
- Email Dr. Marshall your completed Usability Test Report, the screen-capture of your session, and the user's release form.